HelpRealm is a customer support system that allows users to create support requests using a personal workspace contact form. The form allows for textual content and attachments to be included in the request. The system creates a smooth communication platform for small teams and freelancers by widely managing groups, agents, and other system settings while keeping users notified of ticket events via email. This platform supports features like unlimited tickets/agents/groups, various ticket types/statuses/priorities, different agent roles, routes tickets through groups, customizes ticket contact form, personal FAQ for customers, Gravatar support, Multilanguage ready, and more. The software offers protection modules against XSS, SQL injection, CSRF, and spam. It also provides users with a customer view that helps them to see how the visitors’ ticketing pages would look like. A customer can either get to see a form for raising tickets, or may also access a personal page wherein all their ticket information and conversion details would
Pricing of HelpRealm
Click here to get detailed pricing as per your requirements.
Key Features of HelpRealm
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Online (Ticket)
Customization:
No
Languages Support:
English
Who uses HelpRealm
Personal
SMEs
Company Details
- Company Name: HelpRealm
- Website: Visit Website
- Headquarter: NA,
- Social Media:
Description
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HelpRealm Video
HelpRealm Screenshots
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FAQ's
Q. Who are the main user group of HelpRealm?
The user group of HelpRealm are as follows :
- Personals
- SMEs
Q. How much does HelpRealm cost?
HelpRealm has 0 plans.
Q. Is HelpRealm is online or offline?
HelpRealm is Online Software.
Q. Is customization possible in HelpRealm?
No
Q. What type of support does HelpRealm provide?
HelpRealm offers Online (Ticket) support.
Q. What type of guides provided by HelpRealm for training?
HelpRealm provides Help Guides,Blogs for the software training.
