Social Reech is a tool that helps users get exceptional customer service over Twitter. It collaborates with the client's team to solve queries of their customers. The whole team can access updates over Twitter since the tool stays in constant sync so that no tweets are missed. One can assign customer tweet queries to the designated person in the team to get the query resolved. Users can also monitor keywords across the Internet from popular sources such as HackerNews, Reddit, Web Articles, and more. They can also leverage features like Auto Tag, Auto-Assign, Auto Close with custom automated rules enables teams to automate workflows. This allows customer issues to be solved with regular conversational follow-ups. Users can also Auto open conversations on a later date and manage multiple twitter accounts from a centralized dashboard. And this they can access statuses of team members in real-time, workflow redundancy and duplication can be eliminated.
