[24]7 Customer Journey Analytics

Customer Journey Analytics software is available 24/7 to help businesses understand complex customer journeys and identify where things go wrong and how they can improve. With simplified root cause analysis and interactive visualisations, you can quickly activate change. [24]7 Customer Service Analysts can use Journey Analytics to graphically slice, dice, and click to learn how to promote digital adoption, what drives repeat calls, and more. A suite of tools lets you manage human and bot interactions across digital and voice channels. You can modernise voice calls with [24]7 Active Share by empowering agents to provide graphically rich digital content directly to customers. [24]7.ai Engagement Cloud allows you to quickly design, manage, and deploy the leading conversational AI apps on a single platform. [24]7.ai also transforms customer service by empowering self-service automation and allowing customers to get what they want faster.