Glassix is an advanced AI customer support platform, integrating the GPT-4 engine to offer a seamless, omnichannel experience. Its main features include an AI-powered unified inbox, which consolidates communications from various channels into a single interface. The platform also boasts a no-code, drag-and-drop chatbot flow builder for easy chatbot creation and deployment. Key functionalities include auto-suggested replies, automatic conversation tagging, one-click conversation summaries, and advanced generative AI chatbots. These features collectively enhance customer interaction efficiency, making Glassix an essential tool for businesses and startups looking to improve their customer support and engagement.
Pricing of Glassix
Free Trial
1
Starter
1
Growth
1
Enterprise
1
Key Features of Glassix
- Canned Responses
- Chat Widget
- File Sharing
- Real Time Monitoring
- Shortcut Messages
- Social Media Integration
- Supervise Chats
- Social Media Promotion
- Analytics
- Interactive Chatbots
- Shared Inbox
- Omnichannel Support
- Multi-Channel Communication
- Ticket Management
- Surveys & Feedback
- Contract (SLA Management)
- Automated Routing
- Live Chat
Specification
Deployment:
Cloud Hosted
Customer Support:
Email,Live Chat,Online (Ticket),Business Hours
Customization:
Yes
Languages Support:
Arabic, English, French, Hebrew, Portuguese, Spanish
Who uses Glassix
Personal
StartUps
SMEs
Agencies
Enterprises
Company Details
- Company Name: Glassix
- Website: Visit Website
- Headquarter:
Boston, Massachusetts United States
- Social Media:
Description
Glassix is revolutionary force in the space of AI customer support and omnichannel messaging platforms. At its core, Glassix harnesses the power of conversational AI integrated with the renowned GPT-4 engine, redefining the standards of customer support and experience. Glassix is a true game-changer for teams seeking to excel in customer engagement and support, thanks to its array of innovative features.
Key Features of Glassix:
-
AI-Powered Unified Inbox: Glassix presents a centralized communication hub, intelligently amalgamating messages from diverse channels like WhatsApp, Apple Messages for Business, social media, email, and SMS. This unified inbox is not just a repository of messages but a powerhouse of AI-driven insights, making customer interactions more efficient and manageable.
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Conversational AI with GPT-4 Integration: By leveraging the sophisticated capabilities of conversational AI and the GPT-4 engine, Glassix offers interactions that are remarkably human-like. This integration enables the platform to understand and respond to customer inquiries with unprecedented effectiveness.
-
Drag-and-Drop Chatbot Flow Builder: Glassix democratizes chatbot creation with its user-friendly, no-code drag-and-drop interface. This feature empowers users to design, customize, and deploy chatbot flows with ease, ushering in a new era of automated customer interactions.
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One-Click Chatbot Deployment: The platform simplifies the deployment of chatbots across various communication channels to a single click, streamlining the process and ensuring consistency in automated customer support.
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Auto-Suggested Replies and Automatic Tagging: Enhancing the efficiency of support agents, Glassix offers auto-suggested replies and automatic tagging of conversations. These features ensure quick, accurate responses and well-organized customer interactions.
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One-Click Conversation Summaries and Generative AI Chatbots: Glassix allows users to generate succinct summaries of customer conversations, facilitating better understanding and follow-up. The platform’s generative AI chatbots are capable of handling complex interactions, elevating customer engagement to new heights.
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Omnichannel Integration and Template-Based Automation Flows: Glassix ensures a seamless customer experience across all touchpoints. Its template-based automation flows expedite the implementation of effective support mechanisms, tailored to specific business needs.
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Human to Bot and Bot to Human Handoff: The platform skillfully manages the transition between human agents and bots, ensuring continuity in customer interactions. This seamless handoff me
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FAQ's
The user group of Glassix are as follows :
- Personals
- Startups
- SMEs
- Agencies
- Enterprises
Glassix has 4 plans,
- Free Trial INR 0 1
- Starter INR 49 1
- Growth INR 65 1
- Enterprise INR 0 1
The key featuers of Glassix are as follows :
- Canned Responses
- Chat Widget
- File Sharing
- Real Time Monitoring
- Shortcut Messages
- Social Media Integration
- Supervise Chats
- Social Media Promotion
- Analytics
- Interactive Chatbots
- Shared Inbox
- Omnichannel Support
- Multi-Channel Communication
- Ticket Management
- Surveys & Feedback
- Contract (SLA Management)
- Automated Routing
- Live Chat
Glassix pricing model : Yearly,Monthly,Transaction
Glassix is Online Software.
Yes
Glassix offers Email,Live Chat,Online (Ticket),Business Hours support.
Glassix provides Help Guides,Video Guides,Blogs,Whitepapers for the software training.
